Enabling the world to communicate, built on Microsoft Cloud

Underpinned by Microsoft technologies, thebigword group is enabling people all around the world to communicate. With 50,000 daily transactions, its SaaS platform leads the market in translation, interpretation, localisation and language technology solutions.

Watch how thebigword is leveraging the Microsoft cloud across all areas of its business to enable its 12,000 global workforce to achieve its mission: to give everyone the power to communicate without language barriers.

Migration to Azure
The business underwent a major step-change to migrate its on-premise infrastructure to Microsoft Azure. As a result, the business has diversified its revenue streams and engaged with customers in a new way.

Fueling innovation
By providing technology solutions to its customers, thebigword is driving innovation in the language market. The strategy of the business has since evolved from a focus on translation and interpreting services, to delivering technology services to its customers.

Modern workplace culture
Microsoft gave thebigword a powerful communication and collaboration platform to enable a flexible work / lifestyle culture for its staff. As a result, costs across the business fell and efficiencies went ‘through the roof’.

Microsoft Power BI
The real-time reporting capability of Microsoft Power BI provides valuable management reporting information for internal KPIs. In addition, teams now have the ability to create bespoke reports for customers, which has been a big leap forward for the business.

Microsoft Dynamics 365
Microsoft Dynamics 365 gives thebigword access and visibility of data. This ‘single version of the truth’ allows teams to make more informed decisions, impacting customer satisfaction which is ultimately driving business growth.

360° client view
Reporting dashboards in Dynamics 365 allows thebigword to have a single view of the customer. All interactions are displayed, from initial marketing engagement through to communications, sales and account information.

LinkedIn Sales Navigator
Teams have unlocked the power of LinkedIn by integrating LinkedIn Sales Navigator with Microsoft Dynamics 365. From lead management through to marketing and social selling, activity is stored to help sales people reach their business targets.

Underpinned by enterprise-class security technology
The baked-in security features of Microsoft Azure gives customers peace of mind that their information is secure. This is an added advantage in the tender process, where the partnership with Microsoft provides added credibility and assurance that The Big Word is using the most secure systems available.

"Microsoft is a phenomenal partner who provide us with the means to bring some of the greatest technology and apply it to our services. Without technology we can't exist, which makes Microsoft a critical partner of thebigword group."

Joshua Gould, CEO, thebigword

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